Shipping & Returns

SHIPPING AND DELIVERY

Domestic (India)

Standard shipping is free on all items regardless of price.

All our products are made to order and require a longer delivery time. Orders typically ship within 10 business days.

We ship our packages via Blue Dart (or equivalent).

International

Standard shipping is free over $150 USD. For international orders under $150 USD, we offer a non-refundable flat shipping rate of $30 USD.

All our products are made to order and require a longer delivery time. Orders typically ship within 10 business days.

We ship our packages internationally via FedEx, DHL or equivalent.

Any duties and taxes charged for International orders will be your responsibility.

RETURNS & EXCHANGES

Domestic Returns (India)

As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.

However, if the product doesn’t match the item in the order confirmation or has a genuine quality/manufacturing defect, we are then open to extending full refund or re-fulfilling your order.

To return or exchange a product or report a damage in transit, please get in touch with our Customer Care service within 48 hours of delivery - by email at shop@oshadi.in with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.

Check the products carefully once you receive them and mention any tampering of the package, missing item or damage/ breakage on the delivery receipt presented by the courier partner. If you receive a package which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) until we send someone from our team to review it.

Our Customer Care team will investigate the issue and revert within 48 working hours.

Domestic Exchanges & Refund

Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.

No refunds will be given if you have provided a wrong or incomplete shipping address, the package is refused by the recipient or after three failed delivery attempts by our shipping agency.

International Returns & Exchange

Please return your items within four days of receiving your delivery. Customers are responsible for all shipping costs associated with returning an item. Shipping costs are non-refundable.

To be eligible for a return or exchange, your item must be unused, in the same condition as you received it, and with its original tags.

Please ensure that the shipment is clearly marked as a “RETURN” when sending it back to us. We will not be liable for any duties or taxes incurred upon its return. Failure to mark the shipment correctly may result in the package being returned to you, or any duties and taxes incurred being deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance when returning your item. We cannot guarantee that we will receive your returned item.
For any questions or assistance with your return or exchange, please email shop@oshadi.in

Return Address:
Oshadi Collective Private Limited,
47/1, Pettaikadu 2nd Street,
Sathy Road, Chithode, Erode
Tamil Nadu – 638102, India. 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment.

For exchanges, customers are responsible for sending the item back to our return address in India. The shipping cost for sending the replacement item will also be charged to the customer and will be calculated based on the delivery address.

Please note that we cannot reserve items for exchanges. We can only honour an exchange request if the requested item is in stock at the time your return is received and processed.
Delivery times for exchanged items may vary depending on the destination.

Please note that duties and taxes are non-refundable.

 

Sale items

There is no return or exchange on sale items.

Disclaimer

All policies are subject to change without prior notice.

In case of any conflict Terms & Conditions Policy would prevail.